Store down emergencies

Knowledge Base, Policy, Process

If a store is experiencing the following, you can call about a Store Down emergency 24 hours a day and 365 days a year: Statements will not run / print EDI will not download into system / will not send to vendor Paladin will not open on any computer in the store Data can’t be […]

Attention: Windows 7 no longer supported

Customers, Knowledge Base, Policy

Paladin support for Windows 7 will end January 10, 2022. Correct operation of Point of Sale cannot be guaranteed after this date. We highly recommend that our clients contact Paladin Support (1.800.725.2346 opt.2) to purchase a new computer as soon as possible, as back orders may cause them not to get a new PC as […]

About: Ace Military Double Points Program

About, Ace Hardware, Knowledge Base, Rewards

Note: The information in this KBA is all supported through Ace. All steps are done at the Ace store. Ace retailers have the option to offer active, reserve, retired or disabled military personnel double Ace Rewards points on every purchase. Retailers wanting to participate in the Military Double Points Program should follow the below steps: […]

How to obtain an app-specific password from Yahoo

Knowledge Base, Process, Setup

To obtain an app-specific password from Yahoo, perform the following: Open a web browser to and sign into the Yahoo email account. Click the Account Name in the upper right of the browser window, then click Account Info. Click Account Security.        Note: Do not turn on 2-Step Verification. Click Generate App […]

How to obtain an app-specific password from AT&T

Knowledge Base, Process, Setup

To obtain an app-specific password from AT&T, perform the following: Open a web browser to and sign into the AT&T email account. From the Account menu, click Manage Profile. On the next window, under Sign In Info, click Linked Accounts. On the next window, in Secure Mail Key, create an app password. Copy the […]

How to create OLCC reports

Knowledge Base, Process

Stores that sell alcohol must send the Oregon Liquor Control Commission (OLCC) specific reports, which are uploaded to an FTP site. Paladin now has an automated feature that create these reports and uploads them to OLCC’s FTP site. Reports are also saved to the client’s computer at: C:\PaladinPOS\Export\OLCC_Reports\ The report types are: Daily sales (sent […]

Paladin 2021-E Release Guide

Knowledge Base, New Features

Our 2021-E release contains the following features and enhancements as well as behind-the-scenes improvements to help keep your store running smoothly and efficiently. 2021-E release build 2.2110.4607.2 New Features Our latest 2021-E release includes four new and significant purchase order features: Add supplier instructions to a purchase order Create purchase order reminder notes Create a […]

How to reprint an invoice

Customers, Inventory, Invoice/Quote, Knowledge Base

The following provides information on the several ways to reprint an invoice:  How to reprint from the Invoice & Quote module How to reprint from the Customers module How to reprint from the Inventory module How Paladin printer settings affect invoice reprints Note: In your Paladin settings, if Use Receipt Printer for Invoice Reprint is […]

How to set up the FastBound Integration – Client process

Knowledge Base, Setup

Perform the following steps as part of the FastBound integration setup process. This process can be time intensive. STEP F will likely take you the most time. Do not start these tasks until Paladin Support has instructed you to start. STEP A: In Paladin, set up acquisition and disposition (A&D) firearm inventory items STEP B: […]

How to create the Serial Number List Report

Knowledge Base, Reports

Open the Reports module or press ALT + 5. In the Report Area pane, click Inventory,  and then click General. In the Report List pane, click Serial Number List. Click Next or press F12. To filter your results, in the Report Settings pane, set a value range for any category. To include only one category […]

How to create the Revenue Report from a Promotion

Knowledge Base, Reports

Note: This report will only show data from a promotion (sale list) that has prices set and the sales list is attached to a pricing plan. Open the Reports module. In the Report Area pane, click Sales Analysis and then click Revenue. In the Report List, pane click Report Revenue from a Promotion. In the […]

How to run the EDI Masked Item Report

Knowledge Base, Reports

This report will show you the EDI LOCKS you have enabled within your system in a PDF format. Part number and Description are included on this report. Open the Reports module. In the Report Area pane, select Inventory and then select General. In the Report List pane, select EDI MASKED ITEM REPORT. In the Choose […]