Last year taught retail an invaluable lesson: Having integrated online and in-store sales and marketing, along with ability to serve customers and manage operations remotely is crucial to doing business when your brick-and-mortar store is closed.
Having up-to-date retail technology is crucial to business success and it takes more than a one-time investment in hardware and software. It takes a commitment to adopting a new way of doing business and continued education and training.
Grow your business by making it a rental destination using Paladin and Point of Rental. Our new integration allows you to easily set up, manage and track rental inventory, customers and much more.
Chief Experience Officer Charles Owen shows you how Paladin automates many of the year-end processes which will streamline your annual review and goal-setting for 2021.
Ever wonder if your business is running at peak performance? OurBizCheck assessment and training helps you optimize your business processes and operations and get the most out of Paladin.
There’s nothing more frustrating than when nothing goes your way. The ground crumbles beneath you, and it gets real difficult to see the light at the end of the tunnel. Wouldn’t it be nice if you could actually control your store and avoid that kind of horror? How amazing would it be if you could […]
The life of a store owner is full of activity. Do the words “overstocking” and “costs” give you shivers? Many of us wrinkle our noses. If only there were a way to prevent everyone in the world from overstocking and purchasing slow movers. Paladin Point of Sale makes managing your inventory, costs, and margins simpler. […]
Have you ever dreaded calling customer service? If your technology needs a fix, you’ve usually stuck picking up the phone. If a product has a defect, you have to call someone. If you’ve got a question, the phone is just waiting to be used. Why do you dread that call? It is probably the long […]
As a small business, should I focus on gaining new customers, or repeat customers? Good question. The answer: Ideally, both. A more complicated answer: As you grow your business, it can be difficult to focus on acquiring new customers and preserving current ones1. You have to choose which path to take: new or old customers? […]
Do you still get nervous when talking to customers? If you’re looking for a few tips to help get over those tight-chested, shallow breath and heart attack feelings, there are a few ways you can show them you want to pursue a relationship. You can always tell when a customer service representative really cares. It’s […]
It’s always been tough to run a small business, but it seems like the economy is out to get us nowadays. While small businesses fight to make money, they also have to defend their customers like they’re precious seedlings in the garden. Drawing customers in is difficult, keeping them at your store is challenging, and […]
So how do you attract customers to your store? It’s a question that many of us ask, and it’s about time we get some answers. In order to survive in today’s society many stores have to get creative to draw their customers in. Be it through holiday advertising or a creative way to greet the […]
Every employee should love your store. When I say love, I mean go out of their way to treat customers right and bring in more business. No customer wants to be ignored by a grumpy employee, or brushed off by a rude representative. How do you find employees that love your store as much as […]
Why is it so important to pay attention to labels? Because you can cause serious harm to yourself, that’s why. There are multiple reasons why labels are important: they help us tell the difference between “stop” and “yield,” or “on sale” and “free.” There are many kinds of labels out there that we read and […]
The customer is always right. You’ve heard this mantra for years – it’s been burned into your psyche. What does it really mean, though? It means you’re treating their opinions and needs as though they’re important and valuing their loyalty. A store is nothing without people to purchase their services and products. Exceptional customer service […]