Keeping Up With Evolving Technology

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Having up-to-date retail technology is crucial to business success and it takes more than a one-time investment in hardware and software. It takes a commitment to adopting a new way of doing business and continued education and training.

Guide and Conquer… The Art of Upselling

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Upselling is a quick, easy way to fortify profits, and your employees are the front line troops to make it happen. Teach them how! Knowing Your Audience You don’t have to be a psychology major to read the people around you. Train your employees to be aware of customer body language and facial expressions. Are […]

Executive Perspective: The True Cost of Point of Sale

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Cost is an important factor in every business decision. So how can you calculate the true cost of point of sale? According to www.bematechus.com, companies on average spend 2-3% of their annual revenue on the initial set-up and then 12-18% of that amount for maintenance and upgrades. Sounds simple, but it gets a little more […]

Business of Excellence: Ace Hardware of Orange City

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Ace Hardware of Orange City is a family-owned store located in a small town of just over 10,000 residents. Their nuts & bolts and lawn & garden offerings, as well as a phenomenal paint department allow them to go the extra mile in convenience-based customer service. Richard finds the greatest reward in helping customers – […]

7 Point of Sale Solutions to Look For in 2015

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Choosing a point of sale system is easier when you know what to look for. Use this checklist as a guide, and you’ll be on your way to finding the best fit for your store. Keep your eyes open for a point of sale that: 1. Accepts Diverse Payment Methods With a number of new […]

10 Secrets of Running a Profitable Hardware Store

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From crossing items off the honey-do list to making a DIY Pinterest project, your customers should have everything they need to fix, craft, paint, and create. Providing what customers need doesn’t always result in lucrative sales. That’s why we’ve compiled 10 secrets to boost sales in your hardware store. Let’s nail down some specific tactics! […]

Counter Display Success in 5 Steps

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There are a number of ways to make more sales with counter displays. An effective display persuades your customers to pick up just one more thing before paying. “A great counter display, as part of your overall visual merchandising strategy, can interrupt [your customers] and get them to buy.” —Bob Phibbs, The Retail Doctor

Turn Shopping Habits into Profits

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Have you ever studied how customers shop in your store? Observing your customers’ shopping habits may reveal some areas where you can maximize your profits with a few simple changes to your store’s operations. Shoppers who anticipate long wait times buy less Researchers at Duke University recently studied how waiting in line affected buying behavior […]

How Do Retail Stores Handle the Paradigm Shift in Retailing?

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For much of his 30-year career, Charles has worked in a variety of occupational environments including retail sales, food services, real estate and enterprise software development. Today, Charles is a Business Alliance Executive with Paladin Data Corporation, a software services company that provides retail solutions and services to hardware stores, pharmacies and other retail verticals. […]

Simple Tips for Managing Growth

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According to the National Retail Federation, the retail industry added 43,600 jobs in August. Forbes reports that consumers are spending again, mainly in categories like cars, housing, e-commerce, appliances and home projects. This presents a guarded but optimistic outlook for growth for the upcoming season. How will you manage that growth once it comes your […]

How to Provide Excellent Customer Service

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The customer is always right. You’ve heard this mantra for years – it’s been burned into your psyche. What does it really mean, though? It means you’re treating their opinions and needs as though they’re important and valuing their loyalty. A store is nothing without people to purchase their services and products. Exceptional customer service […]