Guide and Conquer… The Art of Upselling


Upselling is a quick, easy way to fortify profits, and your employees are the front line troops to make it happen. Teach them how! Knowing Your Audience You don’t have to be a psychology major to read the people around you. Train your employees to be aware of customer body language and facial expressions. Are […]

Converting “Just Browsing” into Buying


You ask the customer standing in the aisle, “Can I help you?” They respond with the all-to-often heard, “I’m just looking.” Converting even a few browsers into buyers each day may have a significant impact on your bottom line. You can avoid missing a great selling opportunity by using these simple psychological tactics: Let them […]

Business of Excellence: Ace Hardware of Orange City


Ace Hardware of Orange City is a family-owned store located in a small town of just over 10,000 residents. Their nuts & bolts and lawn & garden offerings, as well as a phenomenal paint department allow them to go the extra mile in convenience-based customer service. Richard finds the greatest reward in helping customers – […]

What Is EMV?

About, Commerce, Knowledge Base, Overview, Policy

The following is covered in this KBA:   EMV – Learning the Basics Cards are inserted, not swiped PIN or Signature? Better authorization security What is EMV? EMV is one element of a complete solution to reduce credit card fraud EMV does not always protect against stolen cards EMV with end-to-end (E2E) encryption is a […]

10 Tips For Better Customer Relationships


Customers are the lifeblood of your business. But sadly, unlike the lumber you sell, they don’t grow on trees. Which is why you’ve heard over and over again how important it is to retain your existing customers. Studies show that it costs six to seven times more to acquire a new customer than to keep […]