Simple Tips for Managing Growth

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According to the National Retail Federation, the retail industry added 43,600 jobs in August. Forbes reports that consumers are spending again, mainly in categories like cars, housing, e-commerce, appliances and home projects. This presents a guarded but optimistic...

Are You Interested in Simple Store Management?

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There’s nothing more frustrating than when nothing goes your way. The ground crumbles beneath you, and it gets real difficult to see the light at the end of the tunnel. Wouldn’t it be nice if you could actually control your store and avoid that kind of horror? How...

Paladin Q and A: About Paladin Point of Sale

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Customer interaction is essential for running a successful business.  Every comment and question is valuable to us as we update our system to save you time and money.  If you have suggestions that improve your experience with Paladin, we would love to know. Paladin...

Paladin Makes Store Management Easy

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The life of a store owner is full of activity. Do the words “overstocking” and “costs” give you shivers? Many of us wrinkle our noses. If only there were a way to prevent everyone in the world from overstocking and purchasing slow movers. Paladin Point of Sale makes...

Excellent Customer Service with Paladin Point of Sale

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Have you ever dreaded calling customer service? If your technology needs a fix, you’ve usually stuck picking up the phone. If a product has a defect, you have to call someone. If you’ve got a question, the phone is just waiting to be used. Why do you dread that call?...

How to Handle Customer Acquisition as a Small Business

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As a small business, should I focus on gaining new customers, or repeat customers? Good question. The answer: Ideally, both. A more complicated answer: As you grow your business, it can be difficult to focus on acquiring new customers and preserving current ones1. You...

How to Talk to Customers Like a Pro

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Do you still get nervous when talking to customers? If you’re looking for a few tips to help get over those tight-chested, shallow breath and heart attack feelings, there are a few ways you can show them you want to pursue a relationship. You can always tell when a...

5 Low-Cost Customer Appreciation Ideas

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Many customers walk into stores expecting to be treated well. While they may get smiles and a greeting at a big-box store, there’s an advantage to being a small business. A mom and pop store has the advantage of offering a customer experience that will knock their...

25 Tips to Run a Successful Business

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It’s always been tough to run a small business, but it seems like the economy is out to get us nowadays. While small businesses fight to make money, they also have to defend their customers like they’re precious seedlings in the garden. Drawing customers in is...

7 Creative Ways to Attract Customers to Your Store

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So how do you attract customers to your store? It’s a question that many of us ask, and it’s about time we get some answers. In order to survive in today’s society many stores have to get creative to draw their customers in. Be it through holiday advertising or a...

Paladin’s Credit Card Processing FAQ

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Have you ever had questions about your credit card processing ins and outs? Here at Paladin we receive quite a few inquiries about our system and how we handle payments. Just to clear things up, we compiled a list of frequently asked questions to (hopefully) make...

How to Find Employees that Love Your Store

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Every employee should love your store. When I say love, I mean go out of their way to treat customers right and bring in more business. No customer wants to be ignored by a grumpy employee, or brushed off by a rude representative. How do you find employees that love...

5 Reasons Why Labels Are Important

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Why is it so important to pay attention to labels? Because you can cause serious harm to yourself, that’s why. There are multiple reasons why labels are important: they help us tell the difference between “stop” and “yield,” or “on sale” and “free.” There are many...

How to Provide Excellent Customer Service

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The customer is always right. You’ve heard this mantra for years – it’s been burned into your psyche. What does it really mean, though? It means you’re treating their opinions and needs as though they’re important and valuing their loyalty. A store is nothing without...

4 Effective Marketing Strategies for Your Small Business

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As human beings, we enjoy being helpful. If you politely ask for help, people will step forward to offer it. So, why does it have to be any different with small business advertising? Shouldn’t we be able to ask for help with our marketing strategies instead of...