True Value Spring 2021 Virtual User Meeting

Webinars

Our Chief Experience Officer Charles Owen tells you about the many ways our hybrid retail management solution improves performance and maximizes profits for True Value Hardware stores. He also demonstrates Paladin’s latest features and integrations. You don’t even have to leave your home or store to discover how Paladin will improve your business!  Download […]

Keeping Up With Evolving Technology

Webinars

Having up-to-date retail technology is crucial to business success and it takes more than a one-time investment in hardware and software. It takes a commitment to adopting a new way of doing business and continued education and training.

Draw More Customers with Rentals 

Webinars

Grow your business by making it a rental destination using Paladin and Point of Rental. Our new integration allows you to easily set up, manage and track rental inventory, customers and much more.

Business of Excellence: Popp Hardware

News

Company: Popp Hardware Owner: John Popp Location: Ligerwood, ND Years in Business: 69 Popp Hardware is a family-owned store located in Lidgerwood North Dakota with a population of a cozy 650 people. John Popp has owned the store since 1976; while his father owned it before him since 1946. A distinctive quality of Popp Hardware […]

Converting “Just Browsing” into Buying

News

You ask the customer standing in the aisle, “Can I help you?” They respond with the all-to-often heard, “I’m just looking.” Converting even a few browsers into buyers each day may have a significant impact on your bottom line. You can avoid missing a great selling opportunity by using these simple psychological tactics: Let them […]

10 Tips for Building Exceptional Customer Relationships

News

Establishing strong, long-term customer relationships is critical to the overall health of your business. Not only do happy customers become repeat customers, but they are also your best sales people. Here’s how to build lasting connections: Be adaptable. No two people are the same. Be ready and willing to recognize their differences and alter your […]

Business of Excellence: Ace Hardware of Orange City

News

Ace Hardware of Orange City is a family-owned store located in a small town of just over 10,000 residents. Their nuts & bolts and lawn & garden offerings, as well as a phenomenal paint department allow them to go the extra mile in convenience-based customer service. Richard finds the greatest reward in helping customers – […]

What Is EMV?

News

EMV – Learning the Basics EMV stands for EuroPay® MasterCard® Visa®, the three entities that originally worked together to create worldwide standards for the chip card to ensure global interoperability. Today, EMV has more members, including Discover®. EMV is a payment method that combines a plastic card with an integrated circuit chip (ICC). The primary […]

7 Point of Sale Solutions to Look For in 2015

News

Choosing a point of sale system is easier when you know what to look for. Use this checklist as a guide, and you’ll be on your way to finding the best fit for your store. Keep your eyes open for a point of sale that: 1. Accepts Diverse Payment Methods With a number of new […]

8 Ways to Succeed in Retail

News

When it comes to succeeding in 21st-century retail, there are more options than any store owner could possibly implement, many of which require huge sums of money. But many times success relies on creating relationships, not spending money to buy them. Try these 8 ways to boost your success in the new era of retailing. 1. […]

Counter Display Success in 5 Steps

News

There are a number of ways to make more sales with counter displays. An effective display persuades your customers to pick up just one more thing before paying. “A great counter display, as part of your overall visual merchandising strategy, can interrupt [your customers] and get them to buy.” —Bob Phibbs, The Retail Doctor

What is a Point of Sale System?

News

If your store isn’t enjoying the ongoing benefits of a point of sale (POS) system, there must be a pretty hefty reason. Maybe you can’t afford to purchase and maintain a point of sale. Maybe it’s too difficult to install and operate, or you haven’t considered the value and convenience a POS system can deliver […]

Why Use P2P Encryption Devices?

News

Point-to-point encryption (AKA end-to end encryption or P2PE) allows you to encrypt data on a credit card reader and send it to the credit card processor without the POS terminal ever seeing or storing the unencrypted data. Why use P2PE Encryption devices? A new PCI security system became “the law of the land” on January […]

10 Tips For Better Customer Relationships

News

Customers are the lifeblood of your business. But sadly, unlike the lumber you sell, they don’t grow on trees. Which is why you’ve heard over and over again how important it is to retain your existing customers. Studies show that it costs six to seven times more to acquire a new customer than to keep […]

Turn Shopping Habits into Profits

News

Have you ever studied how customers shop in your store? Observing your customers’ shopping habits may reveal some areas where you can maximize your profits with a few simple changes to your store’s operations. Shoppers who anticipate long wait times buy less Researchers at Duke University recently studied how waiting in line affected buying behavior […]