Guide and Conquer… The Art of Upselling

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Upselling is a quick, easy way to fortify profits, and your employees are the front line troops to make it happen. Teach them how! Knowing Your Audience You don’t have to be a psychology major to read the people around you. Train your employees to be aware of customer body language and facial expressions. Are […]

The 8 most effective pricing strategies

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What type of pricing strategies are you using? Do you understand what you are using and why? How effective are these strategies within your store? 52% of consumers use over 10 different pricing strategies to better their store. Factors such as season, economy and sales all play a critical part. It is important to recognize […]

Business of Excellence: Popp Hardware

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Company: Popp Hardware Owner: John Popp Location: Ligerwood, ND Years in Business: 69 Popp Hardware is a family-owned store located in Lidgerwood North Dakota with a population of a cozy 650 people. John Popp has owned the store since 1976; while his father owned it before him since 1946. A distinctive quality of Popp Hardware […]

Executive Perspective: The True Cost of Point of Sale

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Cost is an important factor in every business decision. So how can you calculate the true cost of point of sale? According to www.bematechus.com, companies on average spend 2-3% of their annual revenue on the initial set-up and then 12-18% of that amount for maintenance and upgrades. Sounds simple, but it gets a little more […]

Converting “Just Browsing” into Buying

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You ask the customer standing in the aisle, “Can I help you?” They respond with the all-to-often heard, “I’m just looking.” Converting even a few browsers into buyers each day may have a significant impact on your bottom line. You can avoid missing a great selling opportunity by using these simple psychological tactics: Let them […]

10 Tips for Building Exceptional Customer Relationships

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Establishing strong, long-term customer relationships is critical to the overall health of your business. Not only do happy customers become repeat customers, but they are also your best sales people. Here’s how to build lasting connections: Be adaptable. No two people are the same. Be ready and willing to recognize their differences and alter your […]

Business of Excellence: Ace Hardware of Orange City

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Ace Hardware of Orange City is a family-owned store located in a small town of just over 10,000 residents. Their nuts & bolts and lawn & garden offerings, as well as a phenomenal paint department allow them to go the extra mile in convenience-based customer service. Richard finds the greatest reward in helping customers – […]

What Is EMV?

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EMV – Learning the Basics EMV stands for EuroPay® MasterCard® Visa®, the three entities that originally worked together to create worldwide standards for the chip card to ensure global interoperability. Today, EMV has more members, including Discover®. EMV is a payment method that combines a plastic card with an integrated circuit chip (ICC). The primary […]

7 Point of Sale Solutions to Look For in 2015

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Choosing a point of sale system is easier when you know what to look for. Use this checklist as a guide, and you’ll be on your way to finding the best fit for your store. Keep your eyes open for a point of sale that: 1. Accepts Diverse Payment Methods With a number of new […]

10 Secrets of Running a Profitable Hardware Store

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From crossing items off the honey-do list to making a DIY Pinterest project, your customers should have everything they need to fix, craft, paint, and create. Providing what customers need doesn’t always result in lucrative sales. That’s why we’ve compiled 10 secrets to boost sales in your hardware store. Let’s nail down some specific tactics! […]

8 Ways to Succeed in Retail

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When it comes to succeeding in 21st-century retail, there are more options than any store owner could possibly implement, many of which require huge sums of money. But many times success relies on creating relationships, not spending money to buy them. Try these 8 ways to boost your success in the new era of retailing. 1. […]

Counter Display Success in 5 Steps

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There are a number of ways to make more sales with counter displays. An effective display persuades your customers to pick up just one more thing before paying. “A great counter display, as part of your overall visual merchandising strategy, can interrupt [your customers] and get them to buy.” —Bob Phibbs, The Retail Doctor

What is a Point of Sale System?

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If your store isn’t enjoying the ongoing benefits of a point of sale (POS) system, there must be a pretty hefty reason. Maybe you can’t afford to purchase and maintain a point of sale. Maybe it’s too difficult to install and operate, or you haven’t considered the value and convenience a POS system can deliver […]

Why Use P2P Encryption Devices?

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Point-to-point encryption (AKA end-to end encryption or P2PE) allows you to encrypt data on a credit card reader and send it to the credit card processor without the POS terminal ever seeing or storing the unencrypted data. Why use P2PE Encryption devices? A new PCI security system became “the law of the land” on January […]

10 Tips For Better Customer Relationships

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Customers are the lifeblood of your business. But sadly, unlike the lumber you sell, they don’t grow on trees. Which is why you’ve heard over and over again how important it is to retain your existing customers. Studies show that it costs six to seven times more to acquire a new customer than to keep […]