How to Fix a Bad Customer Experience

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You can’t please everyone. When you have an unhappy customer, your heart rate picks up. It makes you worry about what that they might be saying to their family and friends. What if they complain about your customer service? What happens when they mention a particularly unpleasant customer experience? It might leave a nasty taste […]

3 Reasons Why Loyalty Programs are Worth It

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Why have a loyalty program? Do they actually work? We all know what they say about loyalty programs, but is it true? Does a promise of saving a few pennies actually inspire loyalty? Are they worth an investment? Answer this question: If you were shopping for sneakers and you hold a rewards card to The […]