8 Ways to Succeed in Retail

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When it comes to succeeding in 21st-century retail, there are more options than any store owner could possibly implement, many of which require huge sums of money. But many times success relies on creating relationships, not spending money to buy them. Try these 8...

10 Tips For Better Customer Relationships

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Customers are the lifeblood of your business. But sadly, unlike the lumber you sell, they don’t grow on trees. Which is why you’ve heard over and over again how important it is to retain your existing customers. Studies show that it costs six to seven times more to...

Excellent Customer Service with Paladin Point of Sale

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Have you ever dreaded calling customer service? If your technology needs a fix, you’ve usually stuck picking up the phone. If a product has a defect, you have to call someone. If you’ve got a question, the phone is just waiting to be used. Why do you dread that call?...

How to Provide Excellent Customer Service

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The customer is always right. You’ve heard this mantra for years – it’s been burned into your psyche. What does it really mean, though? It means you’re treating their opinions and needs as though they’re important and valuing their loyalty. A store is nothing without...

How to Fix a Bad Customer Experience

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You can’t please everyone. When you have an unhappy customer, your heart rate picks up. It makes you worry about what that they might be saying to their family and friends. What if they complain about your customer service? What happens when they mention a...