Multi-store: Primary, Backup, and Remote servers

Knowledge Base, Policy, Process

When you start Paladin on a terminal in a multi-store environment, the terminal’s primary and backup database server settings are automatically synced with storewide defaults. This safeguard prevents a terminal from connecting to an incorrect server and eliminates potential costly troubleshooting. If a terminal, such as the backup server, requires custom primary and backup database […]

SIGIS EPL file update frequency

Knowledge Base, Pharmacy, Process

Paladin checks for a new Eligible Product List (EPL) from SIGIS every 14 days.  If an Internet connection or other issues prevent an EPL update for 24 or more days, the following message appears (Figure 1) when you start Paladin and will specify the number of days since the last SIGIS EPL update. Figure 1: […]