Build: 2_460
Build date: 2-Feb-17

Attract and reward loyal customers, while protecting your store against abuse, with Rich Rewards single-use coupons.

Loyalty programs, such as Rich Rewards, create new customers and engender customer loyalty. To attract new customers, you need to get the word out, and one way is to make rewards coupons as available as possible. However, there is always a risk that a few customers will abuse the system and use the coupon multiple times.

Paladin Point of Sale limits your exposure to fraud when you use single-use coupons because they can be redeemed only once per customer account. Single-use coupons are set up in Paladin Point of Sale as a special type of inventory item (see How to create Rich Rewards single-use coupons below).

When a single-use coupon is added to an invoice, a message will appear in these scenarios:

  • A customer has used the coupon for a previous purchase.
  • A cashier has added the coupon to the invoice more than once.
  • A customer account is not selected.
  • The coupon value is greater than the total purchase amount.

Scenario: A customer has used the coupon for a previous purchase.

If a customer previously used a single-use coupon, a message appears during the checkout process and the cashier has these options:

  • Click OK to return to the invoice, remove the coupon, and then continue with the checkout process.
  • Enter a manager password to override the single-use limitation, and then continue with the checkout process.

 

Scenario: A cashier has added the coupon to the invoice more than once.

If a single-use coupon is added to an invoice more than once, a message appears during the checkout process and the cashier has these options:

  • Click OK to return to the invoice, remove the duplicate coupons, and then continue with the checkout process.
  • Enter a manager password to override the single-use limitation, and then continue with the checkout process.

 

Scenario: A customer account is not selected.

A customer account must be selected to redeem a single-use coupon. If a customer account is not selected, a message appears during the checkout process, and the cashier must select a customer account to complete the transaction.

 

 

Scenario: The coupon value is greater than the total purchase amount.

The cost of the sale items must be greater than the total coupon value. If the invoice amount is less than the coupon value, a message appears during the checkout process. When the cashier clicks OK, the invoice will appear so that coupon can be removed and/or additional items can be added. When the necessary changes are made, the cashier can continue the checkout process.

 

 

How to create Rich Rewards single-use coupons

To create Rich Rewards single-use coupons, follow these steps:

  1. Contact Paladin Customer Support to turn on the single-use coupon feature for Rich Rewards.
  2. Open Paladin Point of Sale.
  3. On the top ribbon, click the Inventory
  4. Create inventory items for each single-use coupon amount.
    1. On the bottom ribbon, click Add Item.
    2. In the Add New Item window enter these values:
      In this box Enter this
      Part #

      A name that you will enter as a line item for the single-use coupon.

      Example: Coupon5

      Description

      A description of the coupon

      Example: Single-use $5 off coupon

      Cost 0
      Sell Price 0
      SOH 0
      Department The department that was setup for the single-use coupons.
    3. Click Add or press F12.
    4. Click the Pricing
    5. In the Pricing Levels pane, in row 1, enter these values:
      In this box Enter this
      Sale Price Enter the coupon dollar value as a negative number.
      Example: If your coupon gives a $5.00 discount, enter -5.00.
      Ref 100
    6. Click the General
    7. In the Classes pane, in the first Class list, select the single-use coupon class.
    8. In the Item Information pane, select the Non-Inventory Enter your admin credentials, if required.
    9. Click Save or press F12. Repeat step 4 (a-i) for each coupon amount.

    In the Invoice/Quote module, to add a single-use coupons to an invoice, scan it or enter the coupon number.

If you have questions or suggestions about this information, contact support@paladinpos.com.