Pharmacists recognize the critical importance of providing the correct prescription to the correct person. Paladin POS has designed and built a feature that promises to add an additional safety net to the already stringent controls utilized by pharmacies today. Considering most pharmacies allow one family member to pick up medications for the entire family, your sales team is familiar with the invoice’s named customer changing as different prescriptions are scanned.
Our new feature, if enabled, will present a message box asking the salesperson for permission to add the newly scanned prescription to the invoice in cases where the name on the prescription is different than the name currently displayed on the invoice. We don’t like building features that might slow down the check out process but given the importance of this issue we are making the feature available to all pharmacists that wish to employ it.
In the example displayed below, the first prescription is to customer “Test Customer”. The second prescription scanned is for “Amy Pond”. If Ms. Pond’s medication should legitimately be added to this transaction press F8 OK. If this is one of the very rare cases we all want to prevent, click the Reject button or press Escape to reject the addition of this prescription. All evidence of this prescription having been scanned will be removed from the invoice.
Our new Pharmacy Customer Changed window behaves similarly to our Part Number not found window. No additional keyboard or scanner entries will be accepted until the question posed to the salesperson is answered.
To enable this new feature for your pharmacy click File – Setup – Pharmacy and scroll down to the Pharmacy Integration group box. Check the box beside “Enable Customer Changed Confirmation”. Remember to click Save before exiting.