Pharmacies that use more than one dispensing system gain greater efficiency and enhanced customer service with Paladin’s support for simultaneous multiple pharmacy integration. This powerful enhancement automates the exchange of customer and Rx information between multiple pharmacy systems and Paladin including customer rewards and address information.
How it works
When this feature is set up, and you scan a prescription, Paladin looks for a predefined code at the beginning or end of the prescription number. The code identifies the pharmacy system so direct communication with that system can proceed.
Note: One system can be distinguished from the others by not having a code.
Important: Prescriptions from different pharmacy systems cannot be combined on the same invoice and must be sold separately. If you try to add a prescription to an invoice that contains another prescription from a different pharmacy system, an informational message opens, and the prescription will not be added.
Figure 1: Pharmacy system processing warning message
Behind-the-scenes details
Pharmacy systems must add their assigned code to the prescription number and barcode that is scanned by the cashier. This code appears on the invoice and the customer’s receipt.
If required by the pharmacy system, Paladin can remove the code from the prescription numbers before purchase information is returned to the pharmacy system. To help identify the pharmacy system, the invoice and receipt will always show the pharmacy code.
If you have questions or suggestions about this information, contact support@paladinpos.com.
