Note: This feature only applies to pharmacies that use a Paladin pharmacy system integration.

Paladin’s pharmacy integrations are designed to work seamlessly with a store’s pharmacy systems behind the scenes. However, communications are interrupted occasionally by Internet outages or for other reasons.  If your store uses a pharmacy integration, a message will notify you when this happens.

Pharmacy Communication alert
Figure 1: Pharmacy Communication alert

If you see this message, record the invoice number and check your Internet connection.

Note: While the connection is unavailable, you must manually record that prescription(s) were picked up.

If you have questions or suggestions about this information, contact support@paladinpos.com.

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Printed on: 3/29/24