This feature applies to pharmacies that use a Paladin Point of Sale pharmacy system integration.
Our pharmacy integrations are designed to work seamlessly with a store’s pharmacy systems behind the scenes. However, occasionally communications are interrupted by internet outages or for other reasons. If your store uses a pharmacy integration, a new message will notify you when this happens.
In Paladin Point of Sale, when are set up with a pharmacy integration and you process a transaction for a prescription, Paladin Point of Sale sends an invoice to the pharmacy system. If a connection to the pharmacy system cannot be established, a message will appear and will contain the number of the invoice that could not be sent.
If you see this message, record the invoice number on the message and check your internet connection. In the pharmacy system, you must manually record that the prescription(s) were picked up.
If you have questions or suggestions about this information, contact firstname.lastname@example.org.