Manual discounts, price overrides, and easy returns can be useful tools when you need to price-match to make a sale or maintain a happy customer. However, these tools can also be misused or exploited to commit fraud.
To ensure that your employees are acting in the best interest of your store, you can create and review the Salesperson Exception Report. This report already gives you a list of all price overrides, manual discounts, and negative quantities sold during a specified time, sorted by employee. Now, it can also tell you when an employee enters manager credentials to allow a purchase to exceed the customer’s store credit limit.
How it works
In the Invoice/Quote module, when a customer’s purchase amount exceeds their store credit limit, a manager’s credentials must be entered to complete the transaction.
To track these credit limit overrides, the Salesperson Exception Report has added a new Include Accounting Overrides? setting. This report setting is selected by default.
When the Include Accounting Overrides? check box is selected, the Salesperson Exception Report will tell you when a customer’s purchase exceeded their store credit limit and which employee approved the sale. In the report, these exceptions will appear in Accounting Overrides sections and are sorted by employee.
To access the Salesperson Exception Report, in the Reports module, in Report Area pane, click Sales Analysis, and then click What I Need To Know. The Salesperson Exception Report will appear in the Report List pane.
If you have questions or suggestions about this information, contact firstname.lastname@example.org.