Build:  2_541, 9976.86
Build date: 17-Jan-17

This feature only applies stores that use Vantiv Integrated Payments for credit card processing.

When a credit card purchase is processed using Vantiv Integrated Payments (formerly Mercury Payment Systems), Paladin Point of Sale will verify that the credit card processing URL is correct. If the URL is incorrect or for testing, credit card purchases are not processed, and the following message appears.

Message stating that the Vantiv credit card processing message is not correct

Note: If your store has not gone live and you are in the testing phase, this message is expected. If you see this after your store goes live, this is a store down emergency, and you must contact Paladin Customer Support immediately.

You can call about a Store Down emergency 24 hours per day and 365 days per year.

  • Call 541-617-9955 (Bend, OR), and then select theStore Down
  • Call 800-725-2346 (toll free), and then select theStore Down

A Paladin Point of Sale Service Technician will call you promptly.

If you have questions or suggestions about this information, contact