Build: 2_176
Build date: 5-Oct-16 Case 63095

We have updated the message that appears when the address verification system (AVS) cannot verify the customer’s address. This occurs after the credit card (token) is put on file. Previously the message could be misinterpreted to mean the card was not on file, which was incorrect.

This picture shows the new message that displays when AVS address verification is unsuccessful.

AVS address verification decline message

If you have questions or suggestions about this information, contact