Years in Business!
Hoquiam Ace Hardware (Hoquiam, WA)
Manager: Kelly Nordberg
Drive an hour due east of Olympia and you’ll be in Hoquiam, Washington, where the Chehalis & Hoquiam rivers empty into North Bay. Hoquiam got its start as a logging town in the 1870’s. The town has an estimated population of 8,500.
Hoquiam Ace Hardware’s own roots go back almost 60 years. The store has prospered through the city’s many changes over the decades. They continue to thrive even though a big box retailer has moved in a few miles up the road.
After 28 years, Manager Kelly Nordberg still enjoys helping customers start and complete their projects. She says the store continues to thrive by providing excellent customer service to local homeowners and managers of rental properties in the area.
Unique services and helpful pointers from her expert staff keep customers coming back.
Drawing the attention of new customers is the biggest challenge the store currently faces. Adding additional signage, exterior lighting, and dabbling in social media have helped maintain their profile.
Kelly points out the business continues to be successful by staying in front of the public and consistently providing excellent customer support at every opportunity.