Have you ever dreaded calling customer service?

If your technology needs a fix, you’ve usually stuck picking up the phone. If a product has a defect, you have to call someone. If you’ve got a question, the phone is just waiting to be used.

Why do you dread that call? It is probably the long wait. Perhaps it’s the music? Maybe it’s the fact that you’re transferred multiple times, and the problem takes forever to fix. Either way, customer service calls aren’t typically rainbows and unicorns.

There’s nothing like a friendly, knowledgeable employee to make the call better. Here at Paladin, we truly care about your call. Every one of us wants to make the Paladin experience smooth, simple, and quick.

We offer the best support possible. How does Paladin provide this kind of service? Let me tell you a bit about what’s you can expect from Paladin’s customer service.

In-Country Assistance

Our product development and service teams are based in the US.  Paladin’s technicians have extensive product knowledge and a shared commitment to help your business achieve success. We take pride in our solutions and strive to provide a quality experience that satisfies your need.

24-Hour Store Down Support

We all have days when nothing goes right. You know which ones I’m talking about: Those lovely mornings where the world just makes a mess on your doorstep. On a day when everything seems to go wrong, we’re here to make sure you get up and running again quickly.

You may call in the middle of the night, or in the wee small hours of the morning. No matter when your store goes down, we’re here for you. Give us a call at 1-800-725-2346, and we’ll make sure your business keeps calm and carries on.

Quick Resolutions

Here at Paladin, we enjoy solving problems and addressing requests of all kinds. Every puzzle we come across, we handle with care and precision.

One-Step Help

Have you ever called about a product and been transferred to multiple departments? It gets irritating when you have to wait to be transferred from one guy to the next. Skip this “filtering” process and go right to the person who can help you.

When you call Paladin, you talk to the one guy who will solve your problem. This saves you time and frustration.

Personal Help

When you work with Paladin, a project manager is assigned to your store. This project manager will get to know you and your business personally.

An example of Paladin’s customer service is one of Paladin’s project managers, Ryan Dunn. A Missouri store recently converted to Paladin software, and has been live since May 1st of 2013. They were impressed by the software and its simplicity, as well as the incredible customer service they received. Ryan was the one to work on their store conversion.

This store, Johnson Farm & Pet, sent Paladin a letter commending Ryan for his persistence and excellent attitude. The store is a farm supply and pet store that manufactures feed, which means they require a way to keep track of the ingredients in the inventory while selling the finished product. Ryan provided a solution that worked for Johnson.

Does your store have unique features or requirements? We’re here for you, just as Ryan was for Johnson. Give us a call at 1-800-725-2346 to see if we’re a good fit for your store.

Excellent Customer Service

Here at Paladin, we truly care. We want to help your store succeed and grow! With exceptional, knowledgeable support, you have the best solution possible.

Every member of our team truly values your call. Every one of us wants to make the Paladin experience smooth and simple.

Paladin appreciates your input. If you have a feature you’d like to request, or would like to talk to one of our customer service representatives, feel free to contact us. To contact our customer support, click here to email us or call us at 1-800-725-2346.