Years in Business!
Evergreen Way Ace Hardware (Everett, WA)
Owner: Judith Pyle
Evergreen Way Ace Hardware is in Everett, Washington on scenic Puget Sound, and the town has a population of approximately 103,000. The store is also about 3 miles from a Home Depot and about the same distance from a Lowe’s Home Improvement.
Judith went into the hardware business after working most of her career coordinating facilities for a Washington-based insurance company, and right away faced some daunting challenges. Her store faced serious big-box competition.
However, her business has thrived by focusing on customer service. Evergreen Way Ace was named Best Local Business three consecutive years in a Reader’s Choice poll by the Everett Herald.
“We’re located right next to residential areas, so that’s where we get most of our business. But we’re working on expanding that to (business-to-business),” she explains. “We’ve owned the store for eight years and during that time around 57% of the shelves have been relocated.”
That re-organization is why she is so happy she signed on with Paladin Point of Sale.
“Relocation codes are our friends,” she said with a laugh. “Nothing goes out onto the sales floor without a code. Every 4-foot section of our store has a code attached.”
Judith learned two valuable lessons when she began her retail career she thinks has guided her success:
“The customer is king and always trust your gut.”