Problem:  A customer’s statement did not print

Reasons why this may be happening:

  • The customer has a zero balance.
  • The customer has a credit balance, but the Include Credit Balance Statements checkbox is not selected in the Receivables tab in the Paladin Configuration window.  Select the Include Credit Balance Statements checkbox.
  • The Create month-end statement? checkbox is not selected for the customer in the Customers   Select the Create month-end statement? checkbox.

If you have questions or suggestions about this information, contact

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Printed on: 1/28/22