Problem: A customer’s statement did not print
Reasons why this may be happening:
- The customer has a zero balance.
- The customer has a credit balance, but the Include Credit Balance Statements checkbox is not selected in the Receivables tab in the Paladin Configuration window. Select the Include Credit Balance Statements checkbox.
- The Create month-end statement? checkbox is not selected for the customer in the Customers Select the Create month-end statement? checkbox.
If you have questions or suggestions about this information, contact firstname.lastname@example.org.
*Content is subject to change. For the most recent version, visit the Help Portal.
Printed on: 1/23/21