Problem: A customer’s statement did not print
Reasons why this may be happening:
- The customer has a zero balance.
- The customer has a credit balance, but the Include Credit Balance Statements checkbox is not selected in the Receivables tab in the Paladin Configuration window. Select the Include Credit Balance Statements checkbox.
- The Create month-end statement? checkbox is not selected for the customer in the Customers Select the Create month-end statement? checkbox.
If you have questions or suggestions about this information, contact firstname.lastname@example.org.
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Printed on: 1/19/19