Paladin keeps a history of invoices that are cancelled during checkout before a receipt is printed. This cancelled invoice information is available as a report that opens in Microsoft Excel. The following shows a sample report. 

Invoice Cancelled Report

The following table describes the report values. Each row represents one cancelled invoice.

Cancelled invoice report value Description
CREATEDATE Date and time that the invoice was started
CLERKID ID of the employee that cancelled the invoice
STATIONID ID of the terminal where the invoice was cancelled
AMOUNT Total invoice amount
EXPANSION A list of the following information:

  • Date and time that the invoice was cancelled
  • Number of invoice line items
  • Total invoice amount
  • Customer ID (if a customer was selected)”

Cancelled invoices are normal part of business. However, if a particular employee is cancelling invoices in an uncommon pattern, your store may have a problem. We recommend that you monitor cancelled invoices and investigate anything unusual.

Watcher Total Protection also records cancelled invoice information

If you use Watcher Total Protection with Paladin for video surveillance, cancelled invoice start and end times and all invoice details, including line-items, prior to cancellation are recorded.

You can search for cancelled invoice events and review the video to find out what happened.

For more information about how Watcher Total Protection and Paladin work together, see Security Video Interface. If you want to set up Watcher Total Protection in your store, contact Paladin Customer Support (1-800-725-2346, option 2 or support@paladinpos.com).

To create a cancelled invoice report:

Note: Microsoft Excel must be installed on the computer where you create this report.

  1. In Paladin, from the main menu, select Maintain > Utilities > Invoice Cancelled Report.
  2. In the Invoice Cancelled Reporting window, select start and end dates for the report.

    Canceled invoice report date selection

  3. Click Excel Report. An Excel spreadsheet will open with the cancelled report information.

If you have questions or suggestions about this information, contact support@paladinpos.com.

*Content is subject to change. For the most recent version, visit the Help Portal.
Printed on: 5/20/22