This store specific control allows you to add real-time oversight to product returns.

To enable this feature:

  1. In Paladin, from the main menu, select File > Setup.
  2. Select the Company tab.
  3. In the Manager Approval Required pane, check Returns Require Manager Approval.
  4. In the Require Manager Approval for Returns Over $ field, enter a dollar threshold to exclude small returns from requiring a manager’s approval.
  5. Click Save, and then click Close.

This feature is presented to the cashier at the beginning of the payment wizard screens at checkout. To conclude the sale, a manager must enter their four digit password into request box. The sale is concluded noting that manager ID # YYY approved the return.

If you have questions or suggestions about this information, contact

*Content is subject to change. For the most recent version, visit the Help Portal.
Printed on: 1/28/22