This article includes the following procedures:

  • How to process a Flex card that is to be swiped
  • How to process a Flex card that is to be manually entered
  • How to process a Flex card that is stored on file

How to process a Flex card that is to be swiped

  1. Open Paladin Point of Sale.
  2. On the top ribbon, click the Invoice/Quote module.
  3. Add the customer’s prescriptions, Flex-eligible items, and any other items to the invoice.

Note:  Items that can be purchased with a pharmacy Flex card will be identified with an F in the Description box.

  1. On the bottom ribbon, click Checkout.
  2. On the bottom ribbon, click Credit Card, and then press Enter to pay the Flex-eligible items first.
  3. If non-Flex eligible items were added, follow the prompts to pay the remaining balance with another form of payment.

For more information, see How to accept multiple forms of payment at checkout

  1. When the Credit Card Processing window appears, ask the customer to swipe the Flex card on the Ingenico device.
  2. The customer will be prompted to use the Ingenico pen to follow these steps:
    1. Select Credit or Debit.
    2. Enter the 4-digit pin number (if a debit card was selected).
    3. Sign for payment.
    4. Press the green OK button.
  3. When you see the customer’s signature appear in the Signature Capture window, click Next. The Transaction Complete window will appear, and the customer’s receipt will print.

How to process a Flex card that is to be manually-entered

  1. Open Paladin Point of Sale.
  2. On the top ribbon, click the Invoice/Quote module.
  3. Add the customer’s prescriptions, Flex-eligible items, and any other items to the invoice.

    Note:  Items that can be purchased with a pharmacy Flex card will be identified with an F in the Description box.

  4. On the bottom ribbon, click Checkout.
  5. On the bottom ribbon, click Credit Card, and then press Enter to pay the Flex-eligible items first.
  6. If non-Flex eligible items were added, follow the prompts to pay the remaining balance with another form of payment.For more information, see 6727:  How to accept multiple forms of payment at checkout.
  7. When the Credit Card Processing window appears, ask the customer to use the Ingenico pen to press Enter Card.
  8. On the Ingenico device, follow the prompts to enter this information:
For this command Perform this action for a non-EMV Ingenico device Perform this action for an EMV Ingenico device
Credit Card Number Enter the 16-digit number, without spaces, that is on the front of the card. Enter the 16-digit number, without spaces, that is on the front of the card.
Expiration

Enter the 4-digit expiration date without a forward slash.

Example: For January 15, enter 0115.

Enter the 4-digit expiration date without a forward slash.

Example: For January 15, enter 0115.

CVV Enter the 3-digit security code that is on the back of the card. Enter the 3-digit security code that is on the back of the card.
Street Number

Enter only the street number of the card’s billing street address.

Example:  For 3020 NW Merchant Way, enter 3020.

N/A

Reason:  EMV Ingenico devices do not prompt for Address Verification (AVS) data.

Zip

Enter the 5-digit zip code of the billing street address.

Example: 97703

N/A

Reason:  EMV Ingenico devices do not prompt for Address Verification (AVS) data.

Signature

 

With the Ingenico pen, write your signature, and then press the green OK button.

 

With the Ingenico pen, write your signature, and then press the green OK button.

9.  When the customer’s signature appears in the Signature Capture window, click Next. The Transaction Complete window will appear, and the customer’s receipt will print.


How to process a Flex card that is stored on file

  1. Open Paladin Point of Sale.
  2. On the top ribbon, click the Invoice/Quote module.
  3. Select the specific customer account with the FSA card on file.
  4. Add the customer’s prescriptions, Flex-eligible items, and any other items to the invoice.

    Note:  Items that can be purchased with a pharmacy Flex card will be identified with an F in the Description box.

  5. On the bottom ribbon, click Checkout.
  6. On the bottom ribbon, click Credit Card, and then press Enter to pay the Flex-eligible items first.
  7. If non-Flex eligible items were added, follow the prompts to pay the remaining balance with another form of payment.For more information, see How to accept multiple forms of payment at checkout
  8. The Credit Card Processing window will appear with the FSA card information that is stored on file. Verify that last 4-digits of the FSA card number match the digits on the card that the customer wants to use.

    Note: If the card number that appears is incorrect, click Alt Card to cycle through the customer’s store credit cards until the correct FSA card appears.

  9. If the FSA card does not appear, then it is not stored on file.
  10. When the correct FSA card number appears in the Credit Card Processing window, click Next.
  11. When the FSA card has been processed, ask the customer to use the Ingenico pen to provide a signature and to press the green OK.
  12. When the customer’s signature appears in the Signature Capture window, click Next. The Transaction Complete window will appear, and the customer’s receipt will print.

If you have questions or suggestions about this information, contact support@paladinpos.com.