How to view a customer’s sale history and invoices

When EDI processing is completed, you can go to the customer’s sales history to see the Triple E invoices that are associated with the customer account.

1. Click the Customers module or press ALT+ 2.
2. Click the Credit tab.
3. In the Sales History pane, click the Customer Friendly magnifying glass.
4. In the Recent Sales History window, click an invoice magnifying glass to view a copy of the invoice receipt with the Triple E invoice date and the date the invoice was attached in Paladin Point of Sale.

   Note:  If an invoice’s Triple E customer account number does not match a Triple E alternate ID in any Paladin Point of Sale customer account, the invoice will be processes in one of the following ways:

   • Credit card transaction:  The invoice will be added to the Cash Sale account with 0 (zero) as the ID for an unspecified customer account. The payment type (Pmt Type) will be set to IMPORT. You can view these invoices in the Cash Sale, 0 account’s sales history.
   • Charge transaction:  A new customer account will be created with the name Triple-E: ####, where #### is the Triple E account number and the alternate ID number.

Note:  In the Customers module, you can view and change the name and information on these new customer accounts and/or merge the account with an existing customer account.

Learn more

• KBA:  How to rename a customer account
• KBA:  How to merge duplicate customer accounts