Issue: When you open a PDF statement, the store logo does not appear and this happens:
- In Adobe Acrobat, this message appears: “Insufficient data for an image”
- In Foxit Reader, a black box appears in place of the store logo.
Solution:
- Remove and reupload the logo. See this KBA for steps: How to add, update, or remove a store logo for receipts, statements, or other documents
- Reverse and re-run statements.
If you have questions or suggestions about this information, contact support@paladinpos.com.
*Content is subject to change. For the most recent version, visit the Help Portal.
Printed on: 8/05/21
