This article includes the following procedures:

  • How to add a new Flex card to store on file
  • How to update a Flex card that is stored on file

How to add a new Flex card to store on file

  1. Open Paladin Point of Sale.
  2. On the top ribbon, click the Customers tab.
  3. In the Customer list, select the customer account, and then click F8 Select Customer.
  4. Click the Electronic tab.
  5. In the Stored Credit Cards pane, click Edit Card Data.
  6. In the Credit Card Manager window, click Add.  In the Device Manager window, this message will appear:  Please make your entries in the attached payment terminal.
  7. On the Ingenico device, follow the prompts to enter the following information:
For this command Perform this action for a manual entry Perform this action for a card that is present
Enter or Swipe Card With the Ingenico pen, select Enter Card.. On the Ingenico device, swipe the card.
Credit Card Number Enter the 16-digit number, without spaces, that is on the front of the card. N/A
Expiration

Enter the 4-digit expiration date without a forward slash.

Example: For January 15, enter 0115.

N/A
CVV Enter the 3-digit security code that is on the back of the card. N/A
Street Number

Enter only the street number of the card’s billing street address.

Example:  For 3020 NW Merchant Way, enter 3020.

In Paladin Point of Sale, in the Credit Card Manager window, in the Address # column, enter only the street number of the card’s billing street address.

Example:  For 3020 NW Merchant Way, only enter 3020.

Zip

Enter the 5-digit zip code of the billing street address.

Example: 97703

In Paladin Point of Sale, in the Credit Card Manager window, in the Zip column, enter the 5-digit zip code of the billing street address.

 

Example: 97703

  1. When you see all of the credit card information in the Credit Card Manager window, click Finish.
  2. In the Customers module, in the Electronic tab, in the Stored Credit Cards pane, you will see the FSA card that you just added. Click Save.

How to update a Flex card that is stored on file

  1. Open Paladin Point of Sale.
  2. On the top ribbon, click the Customers module, and then select the customer account.
  3. In the Paladin Configuration window, click the Electronic tab.
  4. In the Stored Credit Cards pane, click Edit Card Data.
  5. In the Credit Card Manager window, select the FSA card that has outdated information, and then click Remove.

IMPORTANT:  Do not click the Update AVS button, because two things will happen:  The Token Paladin stores will be deleted, and the Flex card will not be able to be processed.

  1. In the Credit Card Manager window, click Add. In the Device Manager window, this message will appear:  Please make your entries in the attached payment terminal.
  2. On the Ingenico device, follow the prompts to enter the following information:
For this command Perform this action for a manual entry Perform this action for a card that is present
Enter or Swipe Card With the Ingenico pen, select Enter Card. On the Ingenico device, swipe the card.
Credit Card Number Enter the 16-digit number, without spaces, that is on the front of the card. N/A
Expiration

Enter the 4-digit expiration date without a forward slash.

Example: For January 15, enter 0115.

N/A
CVV Enter the 3-digit security code that is on the back of the card. N/A
Street Number

Enter only the street number of the card’s billing street address.

Example:  For 3020 NW Merchant Way, enter 3020.

In Paladin Point of Sale, in the Credit Card Manager window, in the Address # column, enter only the street number of the card’s billing street address.

Example:  For 3020 NW Merchant Way, only enter 3020.

Zip

Enter the 5-digit zip code of the billing street address.

Example: 97703

In Paladin Point of Sale, in the Credit Card Manager window, in the Zip column, enter the 5-digit zip code of the billing street address.

Example: 97703

  1. When you see all of the credit card information in the Credit Card Manager window, click Finish.
  2. In the Customers module, in the Electronic tab, in the Stored Credit Cards pane, you will see the FSA card that you just added. Click Save.

If you have questions or suggestions about this information, contact support@paladinpos.com.

*Content is subject to change. For the most recent version, visit the Help Portal.
Printed on: 3/22/19