How to reverse a posted payment to an account

1. Open Paladin Point of Sale.
2. On the top ribbon, click the Invoice/Quote module.
3. On the bottom ribbon, click Advanced Lookup.
4. Click the Customer tab, and then enter the customer name in the Keyword Search box.
5. In the Advanced Lookup window, highlight the customer name, and then click Select Customer.
6. On the bottom ribbon, click Account Payment.
7. In the Payment Management window, enter the amount of the incorrect payment as a negative amount.For example, enter $-1.00.
8. In the Note box, enter Correction.
9. On the bottom ribbon, click Checkout.
10. Click the original payment type from one of the following forms of payment on account, and then press Enter.
    • F1/Cash
    • F3/Credit Card
    • F4/Check
11. In the Transaction Complete window, click Done.