The information in this KBA has been removed. Refer to this article for the new and improved process: How to create a special order
Note: In Fall, 2019, we enhanced the Special Order tab in Advanced Lookup so that you could look up and create special orders for items in your active inventory, items in supplier catalogs (obscure inventory) or any other item. This method for creating special orders is now our recommended best practice. For more information on why we recommend this method, see Best Practices: Special Orders.
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