How to mark an exchanged item as defective

1. Open Paladin Point of Sale.
2. On the top ribbon, click the Invoice/Quote module.
3. On the first line item, click to select the Def check box.
4. Scan the defective item.  In the Quantity box, -1 will appear.

Note: If more than one of the same item is being returned, change the amount in the Quantity box.

Note:  To search with Advanced Lookup, select the Def check box first.

5. Scan the part number of the new item In the Quantity box, and then enter 1.
6. On the bottom ribbon, make sure the Transaction amount is $0, and then click Checkout.
7. Complete the transaction process.