Note: If you or a customer find a defective item before it has been purchased, you must sell the item before you can follow this procedure.

  1. Open Paladin Point of Sale.
  2. On the top ribbon, click the Invoice/Quote module.
  3. On the first line item, click to select the Def check box.
  4. Scan the defective item. In the Quantity box, -1 will appear.

Note: If more than one of the same item is being returned, change the amount in the Quantity box.

Note:  To search with Advanced Lookup, select the Def check box first.

  1. On the bottom ribbon, click Checkout.
  2. Complete the transaction process.


If you have questions or suggestions about this information, contact

*Content is subject to change. For the most recent version, visit the Help Portal.
Printed on: 1/24/22