Note: If you or a customer find a defective item before it has been purchased, you must sell the item before you can follow this procedure.
- Open Paladin Point of Sale.
- On the top ribbon, click the Invoice/Quote module.
- On the first line item, click to select the Def check box.
- Scan the defective item. In the Quantity box, -1 will appear.
Note: If more than one of the same item is being returned, change the amount in the Quantity box.
Note: To search with Advanced Lookup, select the Def check box first.
- On the bottom ribbon, click Checkout.
- Complete the transaction process.
If you have questions or suggestions about this information, contact firstname.lastname@example.org.