This article describes how to create a list of voided transactions. This report shows the content of the original invoice, the employee ID used to perform the void, and the dollar amount of the original transaction. All quantities, costs, retails, and extensions remain zero.

  1. In Paladin, from the top ribbon, select the Reports module.
  2.  In the Report Area pane, select Sales Analysis > What I Need To Know.
  3. In the Report List pane, select Transaction Report.
  4. In the Choose Report pane, click F12 Next.
  5. In Transaction Report window, in the Report Settings pane, in the InvoiceDate row, click the arrow to
    select a Beginning date and an Ending date.
  6. In the Additional Settings pane, in the Keyword Search list, select NoteField.
  7. In the box next to Note Field, enter Voided.
  8. In the Sorting Options pane, click F12 Run Report.

On the bottom of the Transaction Report window, a Writing Report progress bar will appear. When this action is complete, Report Complete is stated and a PDF of the report will appear.

Note:

  • The Beginning and Ending date range should include the date the invoice was created, not the date it was voided.
  • If you enter a customer account number to void an invoice, the result will not appear in a search by account number.
  • If you void an invoice in a period of time that has already been balanced and reported to the general ledger, the general ledger and Paladin will be out of balance.
  • If you void a transaction that was paid by CHARGE (or a Payment on Account) on a prior day, it will remove the transaction from accounts receivable and cause the daily reconciliation with the general
    ledger to be out of balance. 
  • If you void a transaction paid by credit card, it will not issue a refund or reverse the amount that was charged to the credit card.
  • If you write a reversal invoice, use the current date to offset or reverse an unwanted invoice that was recorded in Paladin on a previous date.
  • Do not void the original invoice.

 

If you have questions or suggestions about this information, contact support@paladinpos.com.

*Content is subject to change. For the most recent version, visit the Help Portal.
Printed on: 5/18/22