How to clear a negative balance on a customer account

A negative balance occurs when you have to write off a debt owed by a customer.

1. Open Paladin Point of Sale.
2. On the top ribbon, click the Customers module.
3. In the Customers tab, in the Customer list, select the customer.
4. On the bottom ribbon, click Account Payment or press F5.
5. In the Totals pane, in the Discount Allowed box, enter the negative amount with a negative sign, a dollar sign, and decimal points.
6. Make sure to clear the payment box, so double charges do not occur.
7. Click F12 Accept. The Discount Amount pop-up window will appear with this message: Does the Discount amount represent a normal Discount being used?
8. Click No.
9. In the Totals pane, in the Check # box, enter an explanation.
10. Click F12 Accept.
11. On the bottom ribbon, click Save or press F12.