How to clear a negative balance on a customer account

A negative balance occurs when a client has to write off a debt owed by a customer.

1. In Paladin, on the top ribbon, select the Customers module.
2. In the Customers tab, in the Customer list, select the customer.
3. On the bottom ribbon, click F5 Account Payment.
4. In the Totals pane, in the Discount Allowed box, enter the negative amount with a negative sign, a dollar sign, and decimal points.
5. Make sure to clear the Amount of Payment box so double charges do not occur.
6. Click F12 Accept. The Discount Amount pop-up window will appear with this message: Does the Discount amount represent a normal Discount being used?
7. Click No.
8. In the Totals pane, in the Check # box, enter an explanation.
9. Click F12 Accept.
10. On the bottom ribbon, click F12 Save.