A customer can have up to three credit cards on file. These steps in this article apply to the following devices:

  • Ingenico isc250
  • Ingenico isc350
  • Ingenico isc480
  • Lane 7000
  • Lane 8000

How to add a credit card on file by manually entering the account number on the Ingenico all-in-one credit card device

  1. Open Paladin.
  2. Log in to the computer connected to the Ingenico device.
  3. In Paladin, on the top ribbon, select the Customers module.
  4. Select or enter a customer in the Customer list.
  5. Select the Electronic tab.
  6. In the Stored Credit Cards pane, click Edit Card Data.
  7. In the Credit Card Manager Window, click Add
  8. The Encrypted Device Input Manager window with the message appears: Please make your entries in the attached payment terminal.
    Note: You can make entries by swiping the credit card or enter the card information manually. If manually, check Manual Entry in the Device Manager window.
  9. Click OK.
  10. Click the blue Enter Card button on the Ingenico screen.
  11. Enter the card number, and then press the green Enter button on the Ingenico keypad.
  12. Enter the card’s expiration date as MM/YY, and then press the green Enter button on the Ingenico keypad.
  13. Enter the three-digit CVV or CID number from the back of the card, and then press the green Enter button on the Ingenico keypad.
  14. If AVS Status appears under No AVS Data in the Paladin Credit Card Manager window, and the account holder is there, click Update AVS.
  15. Ask the customer to enter their billing address number, and then press Enter.
  16. Ask the customer to enter the ZIP Code on the Ingenico keypad, and then press Enter.
  17. If No Match appears under AVS status in the Credit Card Manager window, the information was entered incorrectly, or there is no AVS information available for that card.
  18. Try steps 10-13 again to determine if the information was entered incorrectly.
  19. To  save the correct information, click F12 Finish.

 

If you have questions or suggestions about this information, contact support@paladinpos.com.

*Content is subject to change. For the most recent version, visit the Help Portal.
Printed on: 6/24/22