When you process an EDI invoice file to receive recently ordered items, Paladin first compares the number of items in the EDI file to the number of open purchase order items. If the difference is significant, a message appears, and you have the option to cancel the EDI process. This is designed to prevent you from processing an incomplete EDI file. If you receive this message and didn’t expect to receive notably fewer items than you ordered, we recommend that you cancel the EDI process and ask the supplier to provide a new EDI invoice file.


EDI processing item mismatch warning

What causes incomplete EDI invoice files?

You may download an incomplete file if the supplier was in the process of updating it or because of file transfer issues.

Supported suppliers

This feature is available for the following suppliers that use our EDI processing system:

  • Ace Hardware
  • Amerisource Bergen
  • Associated Foods (AFS)
  • The Bostwick-Braun Company
  • Blish-Mize
  • Cardinal
  • Care Point
  • Compusolve
  • Computer RX
  • Do It Best
  • HD Smith
  • Hi-School
  • Horizon Distribution Inc.
  • House Hasson
  • Orgill
  • PK Software
  • PSI
  • QS/1
  • RX30
  • Smith Drug
  • Speed Script
  • SuiteRX
  • True Value
  • Wallace Hardware

As other suppliers are moved over, they will also have this protection.

If you have questions or suggestions about this information, contact support@paladinpos.com.

*Content is subject to change. For the most recent version, visit the Help Portal.
Printed on: 5/20/22