There are reasons why a cashier may skip a customer’s signature including phone and online orders.
When a credit card purchase is processed on an end-to-end (E2E) or EMV payment terminal, in the Credit Card Processing window, the cashier can optionally click Next, and then click Yes to skip the signature screen and not collect the customer’s signature.
To turn on this feature:
- In Paladin, from the main menu, select File > Setup.
- Select the Credit Card tab.
- In the Signatures pane, check Allow Signature to be Skipped.
- Click Save, and then click Close.
If you have questions or suggestions about this information, contact firstname.lastname@example.org.