For AVS credit card verification, the customer must provide their billing street address number and billing zip code. If one of the numbers is correct, the credit card processing fee on purchases is reduced. If both numbers are correct, the fee is reduced further.

For non-swiped credit card purchases, the customer must provide this information at checkout. For a customer card-on-file, the customer must provide this information when the card is added to their account.

Paladin shows the AVS status for every card-on-file. To view AVS status for credit cards in a customer’s account:

  1. In Paladin, on the top ribbon, select the Customer module.
  2. In the Customers tab, find and display the customer’s information.
  3. Click the Electronic tab.
  4. In the Electronic tab, in the Stored Credit Cards pane, the following symbols for AVS status are displayed.
    • X: AVS verification failed.
    • !: AVS verification failed for one of the billing address numbers.
    • :AVS verification succeeded.
  5. To view AVS status details, click Edit Card Data.

To view information about all credit card AVS failures (one or both billing address numbers), follow these steps to create an AVS Attention List report:

  1. In Paladin, on the top ribbon, select the Reports module.
  2. In the Report Area pane, click Customer, and then click Customer Lists.
  3. In the Report List, click AVS Attention List.
  4. In the Choose Report pane, click F12 Next.
  5. In the AVS Attention List window, in Report Settings pane, choose the settings that you want for your report.
  6. Click F12 Run Report. When the report is complete, an Excel icon will appear on your computer’s bottom task bar.
  7. Click the Excel icon to view the report.

If you have questions or suggestions about this information, contact

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Printed on: 5/17/22