You can include multiple rewards numbers or other IDs, such as a pharmacy customer ID, in a customer account.  This feature lets families or other groups have one account and one purchase history all in one place.

  • Each customer account can have unlimited alternate IDs, but must have one ID as the default.
  • Each ID must have a number and a type that identifies how the ID is to be used, such as Rapid Rewards or specific pharmacy brands.
  • All ID numbers must be unique within Paladin Point of Sale. For example, you cannot have two customers that both have alternate IDs of 100.
  • The default ID will be listed first in the Electronic tab in the Customers module.
  • To find a customer account using Advanced Lookup, select the Rewards Number search option, and enter any of the alternate IDs.

To learn more, click the title of a Knowledge Base article (KBA).

KBA Title Area
 How to create more than one ID for a customer account Customers
 How to edit customer account IDs Customers
 How to remove a customer ID Customers
 How to set the default customer ID Customers

See the following screen shots.
Alt customer ID window

Alt IDs on Electronic tab

Alt customer ID window


If you have questions or suggestions about this information, contact

*Content is subject to change. For the most recent version, visit the Help Portal.
Printed on: 5/16/22