Lane 7000: Adjust volume
To adjust the volume on a Lane 7000: On the Lane 7000 keypad, press 2634, then tap the F key. Tap Control Panel. Tap Terminal Settings. Tap Human Interface. Tap Beep, then select Beep on Key Press. Tap Volume. Use the pen to adjust the volume, then tap the green circle to set volume. On […]
Mobile2Checkout: Recall quotes and apply pricing plans
The Mobile2Checkout app can now recall saved quotes and automatically apply pricing plans to items on sale. This article provides instruction and information on the following: How to get the Mobile2Checkout app Recall a quote Sale price support Have the Mobile2Checkout app, but don’t see these features How to get the Mobile2Checkout app Purchase a […]
Ace Hardware: Ace Big Green Egg SKU Conversion utility
Big Green Egg items sold on Acehardware.com now require Ace Hardware SKUs. This is required to ensure that your customers can purchase Big Green Egg products online from your store. You must manually run an Ace Hardware SKU conversion utility for Big Green Egg with the following conditions: The utility must be run outside of […]
Discontinued Item Report adds location ID
A location system is a valuable organization method for your store, making items easy to find for both you and your customers. For example, the location L112 could represent the left side (L) of aisle 1, section 1, shelf 2. In Paladin, it’s easy to set up a location system. To find out more, refer […]
Ace Hardware: Ace Magnolia SKU Conversion utility
The Ace Magnolia SKU conversion utility updates Magnolia items in your inventory with Ace Hardware SKUs. This one-time process is required for customers to purchase these items from your store on acehardware.com. The utility must be run outside of business hours when no one is using Paladin. The utility can be run on any terminal. […]
Ace Hardware: Ace STIHL SKU Conversion utility
The Ace STIHL SKU conversion utility updates STIHL items in your inventory with Ace Hardware SKUs. This one-time process is required for customers to purchase these items from your store on acehardware.com. The utility must be run outside of business hours when no one is using Paladin. The utility can be run on any terminal. […]
Do It Best: Grow your business with Do It Best Rewards
Benefits of customer loyalty programs Loyalty programs foster good relationships with your best customers. According to Northwestern University’s Center for Retail Management, only about 15% of customers are loyal to a single retailer, but they generate between 55% and 70% of company sales. The Loyalty Report (http://infobrandloyalty.com/2017-loyalty-report), a survey of 28,000 consumers, showed 81% say […]
Order Analyst: Buy inventory from the lowest-cost EDI suppliers
Note: This feature only applies to stores that actively use one or more of these EDI suppliers: Ace Hardware Orgill Hardware True Value Hardware Emery Jensen Distribution (EJD) House Hasson The money you invest in your store’s inventory has a direct and significant impact on your bottom line. While you can’t control supplier costs, you […]
True Value Rewards
This article provides instruction and information on the following: Why a customer loyalty program is valuable About True Value Rewards and Paladin Set up True Value Rewards integration Look up existing True Value Rewards members Sign up a new True Value Rewards member Sign up a True Value Rewards member in the Customers module View […]
Account Notes: Customer management
Customer account management and appliance to Generally Accepted Accounting Principles (GAAP) requires good documentation. When you keep good records, you’ll have a happier accountant and increased business efficiency. Paladin’s Account Notes feature makes customer record keeping easy. This Paladin Customers module feature lets any employee (with appropriate access) enter detailed notes (up to 650 characters) […]
Ace Hardware: Upload Paladin customer account information to Ace Hardware Corporate
To make sure your Ace Rewards customers are synced with Ace Hardware Corporate, you can upload Paladin customer account information for your enrolled Ace Reward customers at any time. Customer type selections are included in this upload. To upload Paladin customer account information to Ace Hardware Corporate: In Paladin, on the top menu, select […]
Design/create a BOGO promotion
Buy One Get One (BOGO) has become one of the most popular and often used acronyms in the retail lexicon, and Buy One Get One is one of the most effective sales promotions in the business. Research shows that 93% of shoppers admit to taking advantage of a BOGO sale, and 66% of them prefer […]
Recall Transaction: Search quotes and transactions with custom sort options
Paladin has a feature lets you choose how quotes (and other recalled transactions) are initially sorted in the Recall Transaction window. With this feature, you can choose from the following default sort order options: Sort transactions alphabetically by name Sort transactions by date from newest to oldest (This is the default.) To recall a transaction: […]
Repeat Rewards: First and Last name requirement
In Paladin’s Invoice/Quote module. when you sign up a new Repeat Rewards customer or connect a customer with their Repeat Rewards account, the First Name and Last Name values are automatically entered. Figure 1: RepeatRewards customer information However, in the Customers module, if you try to add a RepeatRewards ID to a customer using the […]
Prevent manual discounts from applying to Net items
You can prevent an inventory item from being automatically discounted by checking Net on top of the Pricing Levels pane in the Pricing tab of Paladin’s Inventory module. Figure 1: Net checkbox in Pricing tab of the Inventory module When you press F4 Discount Item in the Invoice/Quote module to apply a percentage discount to an […]